Privacy Policy

At Falcoon Media (“we”, “our”, “us”), we value your trust and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you engage with our services, including Social Media Management, Website Development, Content Creation, and Digital Marketing.

By working with us or using our services, you agree to the practices described in this policy.

We may collect the following types of information from clients:

a) Personal Information

• Full name
• Email address
• Phone number
• Business details

b) Business & Account Access Information

To deliver our services effectively, we may require:

• Social media account access (Meta, Instagram, LinkedIn, etc.)
• Ad account access
• Website admin access (WordPress, hosting, domain, etc.)
• Brand assets (logos, images, videos, documents)

c) Technical & Usage Data

• Website analytics data (if access is provided)
• Ad performance data
• Cookies and tracking data (for website projects)

We use the collected information strictly for professional purposes, including:

• Managing and optimizing your social media accounts
• Running and managing advertising campaigns
• Designing, developing, and maintaining your website
• Communicating project updates and reports
• Improving our services and strategies
• Providing customer support

We do not use your data for any unrelated or unauthorized purposes.

Falcoon Media is fully committed to maintaining the confidentiality and security of your data.

We ensure:

• All client data is treated as strictly confidential
• Access credentials are stored securely and only used by authorized team members
• We do not share, sell, or distribute your data to any third party without consent
• Sensitive information is handled with industry-standard security practices
• Internal systems are protected against unauthorized access

Important Assurance:

Your social media accounts, business data, and digital assets are 100% secure within our working environment, and we take full responsibility for protecting them.

To perform our services, clients may provide access to:

• Social media platforms
• Advertising accounts
• Website dashboards

Our Responsibility:

• We only use access for agreed service tasks
• We never misuse, alter ownership, or claim rights over your accounts
• We do not change critical credentials without client permission
• Upon termination of services, all access can be removed immediately upon request

We may use trusted third-party tools and platforms to deliver services, such as:

• Social media platforms (Meta, Instagram, LinkedIn)
• Website platforms (WordPress, hosting providers)
• Analytics and advertising tools

These platforms have their own privacy policies, and we ensure only necessary data is shared to execute your services.

We retain client data only for as long as necessary to:

• Provide ongoing services
• Maintain project records
• Comply with legal or operational requirements

Clients can request deletion of their data at any time after service completion.

As our client, you have full rights to:

• Request access to your stored data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw access permissions at any time

While we take all reasonable steps to protect your data:

• We are not responsible for breaches caused by third-party platforms (e.g., Meta, hosting providers)
• We are not liable for issues arising from weak passwords or client-side negligence